Successful person acts on these beliefs

Time doesn't fill me. I fill time.

The average person who is given two hours to complete a task will intuitively adjust his effort so it actually takes two hours.

Forget project deadlines, at least as a way to manage your activity. Tasks should only take as long as they need to take. Do everything as quickly and effectively as you can. Then use your "free" time to get other things done. Average people allow time to enforce its will on them; extraordinary people impose their will on their time.

The people around me are the people I chose.

Some of employees drive you nuts. Some of your friends are selfish. You chose them. If the people around you make you unhappy it's not their fault. It's your fault. They're in your life because you drew them to you--and you let them remain. Think about the type of people you want to work with. Hardworking people want to work with hardworking people. Remarkable employees want to work for remarkable bosses. Successful people are naturally drawn to successful people.

Experience is irrelevant. Accomplishments are everything.

You have "10 years in the IT industry." Nobody cares how long you've been doing what you do. Years of service indicate nothing. All that matters is what you've done.

Successful people don't need to describe themselves using hyperbolic adjectives like passionate, innovative, driven, etc. They can just describe, in a humble way, what they've done.

Failure is something I accomplish; it doesn't just happen to me.

Ask people why they have been successful. Their answers will be filled with personal pronouns: I, me, and the sometimes too occasional we.

Ask them why they failed. Most will says, "My project was too boring and demanding" instead of, "I did not cope up with the expectation of project."

Occasionally something completely outside your control will cause you to fail. Every successful person has failed, numerous times. Most of them have failed a lot more often than you. That's why they're successful now.

Volunteers always win.

Whenever you raise your hand you wind up being asked to do more. Doing more is an opportunity: to learn, to impress, to gain skills, to build new relationships--to do something more than you would otherwise been able to do.

Remarkably successful people sprint forward.

As long as I'm paid well, it's all good.

Your customers want you to deliver outside your normal territory? If they'll pay you for it, fine. They want you to add services you don't normally include? If they'll pay you for it, fine. The customer wants you to perform some relatively manual labor and you're a high-tech shop? Shut up, roll 'em up, do the work, and get paid.

Only do what you want to do and you might build an okay business. Be willing to do what customers want you to do and you can build a successful business. Be willing to do even more and you can build a remarkable business.

The extra mile is a vast, unpopulated wasteland.

Everyone says they go the extra mile. Almost no one actually does. Most people who go there think, "Wait... no one else is here... why am I doing this?" and leave, never to return. That's why the extra mile is such a lonely place. That's also why the extra mile is a place filled with opportunities.

Be early. Leave on time late. Make the extra phone call. Send the extra email. Do the extra research. Help a customer going one step ahead.

Every time you do something, think of one extra thing you can do--especially if other people aren't doing that one thing. Sure, it's hard.

But that's what will make you different.

And over time, that's what will make you incredibly successful.

Thanks for your time, if you have made till here.

Basic Customer Service protocols

I am not an expert, but want to share my some thoughts, which I think will be helpful :

Good customer service is the backbone of any business. Offering promotions and slashing the prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.

Good customer service involves bringing old customers back. And about sending them away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

Few steps need to follow, these may be just followed by you, but will refresh your thoughts for once again,

Don’t make promises unless you WILL keep them. Confirm prior to any promise – because nothing annoys customers more than a broken one.

Listen to your customers. Let him complete and show him that you are listening by making the appropriate responses, like 'Ok', 'I see', such as suggesting how to solve the problem.

Deal with complaints. No one likes hearing complaints, and many of us have developed a reflex shrug, saying, “You can’t please all the people all the time”. But if you solve that complaint, it may lead for business positive response.

Be helpful - even if there’s no immediate profit in it.

Train your staff to be ALWAYS helpful, courteous, polite and knowledgeable. Do it yourself or hire expert to train them. Talk to them about good customer service regularly. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, “I don’t have appropriate rights to take this decision.”

Take the extra step. When customer arrives, Wait and see if he has questions about your product, or further needs. Whatever the extra step may be, if you want to provide good customer service, take it. They may not say so to you, but people notice when people make an extra effort and will tell other people.

Throw in something extra. Whether it’s a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. A small thing, but so appreciated.

Its not a complete Customer service guide, but basic things to be followed... ;)